System Support & Maintenance

The data of your customers, partners and suppliers is the most important asset of your business. Continuous operation of your electronic equipment, immediate troubleshooting and proper maintenance ensures the functionality of your organization. Your website, email, and media visibility are important tools in today's competitive business environment.

In our company we have designed technical support and equipment maintenance packages covering a wide range of businesses. Our services are divided into three (3) support levels and four (4) maintenance levels.

  • Support
    • Corporate Level  
      Provision
      • Basic features
        • Twenty hours of support per four month period
          • Total of five hours per month x Duration of contract
          • Beyond Preset Hours -Charge 60,00€ per hour
        • Ιncidents announcement Mon-Sun 07:00 - 21:00
          • Response within eight hours
        • Providing service on weekdays Mon-Fri 09:00 - 17:00
        • Overtime extension beyond working hours & on non-working days
          • Overtime Charges 90,00€ per hour
      • Software
        • Software registration & licensing monitoring
        • Installing & restoring operating system & applications
        • Installing e-mail accounts
        • Installation of software utilities
        • Software updates -Check twice a month
        • Backup, Data Recovery & Documentation
        • Antivirus Installation & Cleaning
        • Daily checkup of computer performance & network performance
        • Desktop & laptop operating system upgrade *Server upgrade (45 € / hour)
        • Remote Support, troubleshooting remotely
          • Support on site if not remotely resolved
      • Resolving questions
        • By e-mail at (within 24 hours)
        • By phone at 23130.51854, 6945.863564 (Business days & hours)
      • Hardware
        • Equipment recording - Device tab
        • Assembling & installing a new computer
          • Install, configure & update drivers
          • Connection of peripherals & usage learning
        • Device Identity Monitoring & Maintenance of Device Maintenance History
        • Transfer PC to another job place
        • Repairs of all electronic devices (Smartphone, Tablet, Desktop, Laptop) at our Technical Department.
          • Pc Receipt, repair and return of computer -Charge 15,00€
          • Detailed information on damage and spare parts costs, upon customer request
      • Dedicated Servers Services
      • Network cabling installation and network products **Change or a new structured cabling installation (45,00 € / hour)
      • Partner manufacturer device warranty management
      • PC connection to the Internet
      • Network technical support
      • Routers
    • Business Level  
      Provision
      • Basic features
        • Eighteen hours of support per six-month period
          • Total 3 hours per month x Duration of contract
          • Beyond the predetermined hours -Charge 90,00€ per hour
        • Response within twelve hours
        • Ιncidents announcement Mon-Fri 09:00 - 21:00
        • Providing services
          • Working days Mon-Fri 09:00 - 17:00
          • Overtime extension
            • Beyond working hours
            • Non-working days
          • Overtime Charges 135,00€ per hour
      • Software
        • Installing & restoring operating system & applications
        • Installation of operating system utilities
        • Backup & Data Recovery
        • Antivirus -Cleaning
        • Weekly checkup of computer performance & network performance
        • Remote Support, troubleshooting remotely
          • Support on site if not remotely resolved -Chagre 15,00€ /hour
      • Hardware
        • Equipment recording
        • Install, configure & update drivers of a new computer
        • Repairs of all electronic devices (Smartphone, Tablet, Desktop, Laptop) at our Technical Department.
          • Receipt, repair and return of computer -Charge 30,00€
          • Detailed information on damage and spare parts costs, upon customer request
      • Dedicated Servers Services
      • Network cabling installation and network products **Change or a new structured cabling installation (90,00 € / hour)
      • Network technical support
      • Routers
    • Basic Level  
      Provision
      • Basic features
        • Twenty-four hours of support per twelve month period
          • Total 2 hours per month x Duration of contract
          • Beyond the predetermined hours -Charge 120,00€ per hour
      • 24 hour response (next working day)
      • Ιncidents announcement Mon-Fri 17:00 - 21:00
      • Providing services
        • Working days Mon-Fri 09:00 - 17:00
        • Overtime extension
          • Beyond working hours
        • Overtime Charges 180,00€ per hour
      • Software
        • Installing operating system
        • Installation of operating system utilities
        • Backup & Data Recovery
        • Antivirus -Cleaning
        • Monthly checkup of computer performance & network performance
        • Remote Support, troubleshooting remotely
          • Support on site if not remotely resolved
      • Hardware
        • Equipment recording
        • Assembling & installing a new computer
          • Install, configure & update drivers
        • Repairs of all electronic devices (Smartphone, Tablet, Desktop, Laptop) at our Technical Department.
          • Pc Receipt, repair and return of computer -Charge 30,00€
          • Detailed information on damage and spare parts costs, upon customer request
      • Dedicated Servers Services
      • Network cabling installation and network products **Change or a new structured cabling installation (60,00 € / hour)
      • Network technical support
      • Routers
  • Maintenance
    • Corrective  
      • Aims to eliminate failures and defects in the operating system, as well as equipment in cases that occurred during the operation of the system and partially or even completely prevent it from functioning properly.
      • It is about repairing the errors that occur when the software is used.
      • Corrective maintenance accounts for 20% of all maintenance activities.
      • Maintenance is carried out after an abnormality is detected and is intended to restore normal operating conditions.
        • This approach is based on the belief that the costs incurred for downtime and repair in the event of damage are lower than the investment required for a maintenance program.
          • This strategy can be cost-effective until catastrophic errors occur.
    • Preventive  
      • Maintenance performed at predetermined intervals, according to defined criteria, with the aim of reducing the risk of failure or deterioration of equipment performance.
        • Maintenance cycles are programmed according to the need for continuous operation of the device.
        • The frequency of operating failures decreases.
      • It is designed to prevent operating problems and improve the operating system, as well as equipment in cases, to ensure that the system continues to function properly.
      • Includes applying changes to prevent errors.
        • Does not include ex-post changes to system functionality.
    • Risk-based  
      • Maintenance performed by incorporating analysis, measurement and periodic testing activities into routine preventive maintenance.
      • The information collected is examined in the context of the environmental status, operation and processing of the system equipment.
      • The purpose is to identify and assess the risks, as well as to determine the appropriate maintenance plan.
      • All equipment displaying abnormal values ​​is being refurbished or replaced.
        • This way it is possible to extend the useful life of the device and to ensure, over time, high levels of reliability, security and performance of the installation.
    • Condition-based  
      • Maintenance based on monitoring the performance of the equipment and checking the corrective actions taken as a result.
      • The actual state of the equipment is continuously evaluated by detecting the important parameters of the working device online and automatically comparing them with average values ​​and performance.
      • Maintenance is carried out when some indicators indicate that equipment is deteriorating and the likelihood of failure is increased.
      • This strategy, in the long run, allows for a drastic reduction in maintenance costs, thereby minimizing the occurrence of serious damage and optimizing the management of available financial resources.

Baris Software Ltd. Software development & Consulting Services

 

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